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Career at Hex Trust

Customer Success Manager

Hong Kong
At Hex Trust, our Customer Success team interacts closely with some of the most forward-thinking players in the Digital Asset industry, from financial institutions moving into the space to the very projects issuing top market cap assets. The ideal candidate “wants in”, is eager to make a difference and not afraid to roll up his/her/their sleeves. We do not look at diplomas or grades — we look at attitude, drive, standards and passion. The industry is fast-paced and so are we: the ideal candidate puts customers first no matter what, ensures excellent service standards and is a great team player because customer success is a team effort. The ideal candidate has a high EQ, can work through the unexpected and is excited for a unique opportunity to make a real impact in an exciting and growing company.


  • Build fruitful relationships with Hex Trust Customers by becoming their key point of contact.
  • Provide exceptional client service for all Hex Trust products and services.
  • Ensure smooth and timely client onboarding by coordinating internally with the different teams involved (Operations, Technology, Compliance, etc.)
  • Address inbound Customer requests and issues via email, chat and phone.
  • Become an enabler of Hex Trust Customers’ success by Identifying and assessing Customers’ needs.
  • Work across the organization to streamline processes and facilitate solving Customer issues accurately and efficiently.
  • Create process enhancements and efficiencies via proactive improvement projects.
  • Provide periodic on-call support coverage for customer issues outside of business hours.
  • Occasional weekend coverage of support channels.



  • 1-5+ years in a account management/relationship management/customer support capacity or equivalent, preferable if in a digital asset company.
  • Confident verbal communication and polished written communication.
  • Experience and comfort with solving complex problems from end-to-end.
  • Comfort with flexible hours, including weekends, for comprehensive support coverage.


  • Experience working in the Digital Asset/Crypto or Financial industry.
  • Experience with case management/ticketing software.
  • Experience with stakeholder and project management.
  • Familiarity with Digital Assets: cryptocurrencies, NTFs, tokenized securities, etc.
  • Good understanding of Financial Markets and Trading.

Important note: The Customer Success team currently welcomes new team members with different levels of expertise, from Analyst to Manager. If your profile does not match our list of qualifications do not give up — show us how passionate you are about becoming part of our team and you will be considered.

Why Hex Trust?

Make a difference and get yourself noticed in a rapidly growing company, providing multiple opportunities for career and personal development. We are a dynamic, multi-cultural team of smart, motivated people based in offices across Hong Kong, Singapore and Vietnam. We’ll give you tough challenges, while offering rewarding results to match, as well as regular team and social events and flexible working arrangements when needed.

  • Diverse and inclusive team: A diverse and international team who come from over 15 countries with diversity of both thought and background on a mission to disrupt the digital asset industry. We support each other and take pride in our achievements. We attract talent from well known global multinational companies and institutions.
  • Ownership & learning-curve: Opportunity to make an active contribution to the growth story of one of the leading disruptors in the FinTech industry.
  • Communication: We treat our staff like owners by being open, transparent, and providing regular communication about our direction and progress. We provide regular insight into decision making, strategy, and corporate-wide objectives and key results progress so that each of our employees is aligned and empowered. And we constantly strive to improve how we can communicate more effectively.
  • Office: We offer both the flexibility to work remotely or from our modern offices in the central business hubs of Hong Kong, Singapore and Vietnam.

Please send CV, salary expectation, result of this personality test and expression of interest to

Hex Trust is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

About Hex Trust

Hex Trust is a fully-licensed and insured provider of bank-grade custody for digital assets. Through our proprietary platform Hex Safe™, we deliver custody, DeFi, brokerage, and financing solutions for financial institutions, digital asset organizations, corporate and private clients.

Hex Safe™ is a bank-grade platform for securing and managing digital assets, designed with a compliance-first approach, the highest level of security available in the market, and scalability for high transaction volumes.

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